The issue reporting SDK helps mobile teams collect bugs and feedback quickly during testing. Users simply shake their phone and the SDK captures video, screenshots, logs and device info, then sends everything to a central web panel or Jira. It is built to support fast reporting in beta testing, UAT and release preparation.
Product scope and context
The SDK is designed for developers, QA teams and beta users who need an easy way to report issues. It helps with:
- Collecting clean and complete bug reports
- Getting device logs, steps and recordings automatically
- Reducing the time spent on manual reporting
- Managing all issues in a single web panel
- Supporting iOS and Android with a lightweight setup
- Integrating with Jira and CI tools
Enterprise teams used it to speed up release cycles and reduce miscommunication during testing.
My role
I managed the product end to end:
- Improved UI and UX for both the panel and the reporting flow
- Worked on product stability and SDK reliability
- Defined the product message and positioning in the market
- Increased user adoption and supported sales activities
- Planned roadmap items and coordinated sprint work
- Managed Jira tickets, UAT and feedback loops
- Spoke with testers and developers to understand needs
- Worked with the team on integration experience and documentation
Key contributions
- Made the reporting flow faster and easier for testers and beta users
- Updated the UI for clear and simple issue review
- Improved SDK stability and integration speed
- Clarified the product message so teams understood the value quickly
- Helped increase usage and support sales goals
- Designed a clean project structure for managing multiple apps and versions
- Simplified the setup so teams could start in under 15 minutes
Product architecture
The platform follows two simple layers:
- SDK Layer
- Shake trigger for quick reporting
- Auto screenshots, video and logs
- Device info and user steps
- iOS and Android support
- Small package size and stable performance
- Panel Layer
- All issues shown on one screen
- Video, screenshots and logs for each issue
- Filtering, tagging and version grouping
- Notes, drawing and highlight tools
- Optional Jira sync for teams that use issue tracking
Impact
- Release testing became faster and more organized
- Developers received complete and accurate reports
- Less time spent collecting screenshots and steps
- Beta testing quality improved
- Teams gained more confidence before release
- Customer satisfaction and app stability increased
Notable decisions or constraints
- Focused on making the SDK light and easy to integrate
- Had to support two platforms without slowing apps down
- Designed a simple flow that works for both QA teams and beta users
- Balanced automation features with stability and performance
- Reduced reporting friction so teams could move faster
Summary
The issue reporting SDK became a simple and powerful way for teams to collect mobile bugs. It helped testers share issues in seconds, improved release readiness and gave developers the clear information they needed to fix problems fast.