The patient portal is a digital platform that helps cancer patients and caregivers manage the full process of joining clinical trials. Patients upload their medical records, receive AI based trial suggestions and follow each required step through a simple, fully digital and regulation compliant flow. The portal also supports direct communication, reminders and real time updates about the patient’s journey.
Product scope and context
The portal is designed for cancer patients and caregivers who need fast and guided access to clinical trial options anywhere in the world. It helps with:
- Uploading medical records safely
- Matching patients with suitable trials using AI
- Communicating with patient coordinators
- Managing consent steps digitally
- Viewing documents, updates and next steps
- Following a clear and structured journey timeline
- Receiving notifications and reminders
- Accessing the system from any country
The product is used mainly in the United States, Canada and European Union countries where strict data protection and healthcare regulations apply.
My role
I worked on improving the existing portal and preparing it for global scale:
- Rebuilt the core feature set based on country and persona research
- Planned the roadmap and translated it into clear Jira tasks
- Designed patient communication and journey flows
- Worked closely with compliance teams for HIPAA and GDPR alignment
- Defined UI and UX improvements
- Collaborated with developers to clarify all data and step flows
- Gathered feedback from patients and caregivers through interviews
- Improved onboarding and overall process clarity
Key contributions
- Simplified a complex clinical trial journey into clear digital steps
- Improved UI and usability for patients and caregivers
- Organized medical record upload and document handling
- Designed a stable and consistent journey timeline
- Clarified communication flows between patients and coordinators
- Helped shape AI matching features using real patient needs
- Increased adoption by creating a smoother experience for global users
Product architecture
The portal works across several core areas:
- Medical Records: Secure upload and management of documents
- AI Matching: Suggests relevant clinical trials based on patient data
- Journey Timeline: Shows each required step in a simple structure
- Consent Management: Digital approval flow for all clinical steps
- Communication: Messaging and notifications with coordinators
- Patient Profile: Stores personal and medical information safely
The system is built to support highly regulated environments with clear data flows and strict privacy requirements.
Impact
- Patients accessed suitable clinical trials faster
- Caregivers gained a simple way to help manage the process
- Document handling became organized and safer
- Communication between patients and coordinators improved
- Less manual work for internal teams
- Higher patient confidence and better follow up
- Stronger operational efficiency for both sides
Notable decisions or constraints
- Maintaining HIPAA and GDPR requirements across all steps
- Designing simple flows for patients with complex medical needs
- Managing sensitive documents with a secure process
- Making the portal usable for both patients and caregivers
- Creating clear journeys even when clinical protocols were complex
Summary
The patient portal became a clear and supportive digital path for cancer patients and caregivers. It reduced manual work, improved communication and made the clinical trial journey faster, safer and easier to follow.